- Provide L1 IT support to Hebrew-speaking users via phone, email, chat, and ticketing tools.
- Diagnose and resolve issues related to Windows OS, Microsoft Office 365, Outlook, VPN, printers, and network connectivity.
- Perform user account management activities such as password resets and account unlocks using Active Directory.
- Log, categorize, prioritize, and resolve incidents and service requests within defined SLAs.
- Escalate unresolved issues to the appropriate support teams and track them through closure.
- Document troubleshooting steps and maintain accurate ticket updates.
- Deliver high-quality customer service while ensuring user satisfaction.
- Work effectively in a 24x7 rotational shift setting.
Required Skills
- Fluency in Hebrew Mandatory
📌 Hebrew Service Desk (Noida)
🏢 Tecnoprism
📍 Noida
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