TalentPro India is hiring for a leading organization for the position of IT Problem Management

Job Details:
Position: IT Problem Management
Location: Oragadam, Chennai
Experience: 4 - 7 Years
Work Mode: Work from Office

Payroll: TalentPro India Off-role

CTC: Up to 5 LPA

Key Responsibilities

- Manage end-to-end ITIL Problem Management processes.
- Analyze recurring and high-impact incidents.
- Perform Root Cause Analysis (RCA) using 5 Whys and Fishbone Analysis.
- Create and maintain Problem Records, KEDB and RCA documentation in ServiceNow.
- Coordinate with Infrastructure, Network, Cloud, Security and Application teams.
- Track corrective and preventive actions until closure.
- Participate in Major Incident Reviews and document lessons learned.
- Prepare Problem Management reports, trend analysis and KPI dashboards.




- Support Continual Service Improvement (CSI) initiatives.

Required Skills Major

- ITIL Problem Management
- ServiceNow ITSM
- Root Cause Analysis (RCA)
- Incident & Problem Management
- IT Infrastructure Operations
- Windows & Linux Servers
- Networking LAN, WAN, VPN, DNS, DHCP
- Active Directory
- Microsoft 365
- Microsoft Intune / Entra ID

Qualification

- Bachelor's degree in IT, Computer Science or equivalent.
- 4-7 years of relevant experience in IT Infrastructure / ITSM / Problem Management.

To Apply:

Email: [email protected]

For Further Details:

- Hemalatha (phone hidden)
- Monissh (phone hidden)
- Ramkumar (phone hidden)

📌 IT Problem Management | Chennai
🏢 Talentpro
📍 Chennai