- Diploma or Degree with good communication skills
- Good understanding of the work/support workplace
- Good experience in installation and troubleshooting of desktops/laptops, printers
- Good experience in the installation of Windows 10 and 11 and MS Office
- Knowledge of Windows Domain, Servers, DHCP, and DNS
- Installation and troubleshooting of Antivirus software
- Good knowledge of Outlook client
- Good experience in the installation of desktops/laptops, printers
- Asset / Inventory management
Deliverables
- All Desktop Problems (Hardware and Software)
- Monitoring Antivirus and Systems Performance
- Troubleshooting and diagnosing malfunctions in the operation of hardware and software.
- Maintain all the assets and update the asset database at regular intervals.
- Provide regular technical support for desktops, laptops, printers, and peripherals,
- Provide regular technical support for Operating systems, mail support, and basic network support/troubleshooting
- Performs miscellaneous job-related duties as assigned by the Manager
- Troubleshooting LAN / VPN issues for clients
- Close all assigned tickets in the ticketing system within SLA
- Follow IT policies and procedures to execute daily work
- Provide Executive support to Management on a need basis
📌 Laptop & Desktop Support Engineer (Ahmedabad)
🏢 Quest Global
📍 Ahmedabad
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