- Manage and supervise customer care staff to ensure high-quality service delivery.

- Develop and implement effective customer care strategies to enhance customer satisfaction.

- Handle customer complaints and resolve issues professionally and courteously.

- Collaborate with other departments to ensure seamless service delivery.

- Analyze customer feedback and suggest improvements.

- Maintain accurate records of customer interactions and transactions.

Job Requirements

- Proven experience in customer care management or a related field.

- Excellent communication, problem-solving, and leadership skills.

- Ability to work in a fast-paced workplace and manage multiple tasks simultaneously.

- Strong attention to detail and ability to maintain accuracy.

- Familiarity with customer relationship management software and systems.

- Ability to motivate and train team members to achieve exceptional performance.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Care Manager- Kitchen (Chennai)
🏢 Toast
📍 Chennai