Role & responsibilities

- Effective team Management skills and experience Ensuring that all the KPIs and SLAs are met
- Ensuring the CSAT scores are adhered to
- Ensuring the AHTs are met for the calls and the TATs for the emails.
- Manages and actions service requests for HR support for both voice and Non- Voice
- Supports HR administrative processes, including preparing/issuing of documents in various languages as appropriate - English
- Ensure the teams are in compliance with all the statutory and legal compliance with the Client requirements. is in compliance with all applicable employment laws and regulations. • Strong leadership and people management skills, with a proven ability to lead and develop high- performing teams.
- Robust Employee Relations experience of complex disciplinary, grievance and performance management activities especially with employees at all levels




- Motivate team members through effective monitoring, coaching, counselling and providing a positive working environment
- Strong strategic thinking, problem-solving, and decision-making skills.
- Strong communication, presentation, and interpersonal skills.
- In-depth knowledge of HR best practices, employment laws and regulations, and HR technology.

Preferred candidate profile

- Hands on experience and in both Voice and Non-Voice.
- Ability to guide and mentor the team
- Excellent communication and client management skills

Preferred candidate profile

- Exposure to US / Global HR Operations management

- Team handling exp

- Well versed with handling international stakeholders.

📌 Manager - US HR Operations | Chennai - US Shift
🏢 HCLTech
📍 Chennai