Job Details Position: Payment Assistant Experience: 0 to 2 Years Eligibility: Male & Female Candidates Process: Payment Support and Chat & Email Process Salary: 14k + Shift Allowance + Incentives
languages required-Malayalam,Hindi ,Telugu, Kannada,Tamil,English
Shift Timings Male Candidates: 4:00 PM to 1:00 AM 3:00 PM to 12:00 AM
Company transport is not available for these shift Own two-wheeler is mandatory. Shift allowance will be provided.
Roles & Responsibilities Handle customer payment-related queries through email and chat support.
Respond to customer emails and chat requests professionally and promptly.
Assist customers with payment confirmations, transaction status, and billing-related concerns. resolve payment issues and escalate complex cases when required.
Maintain accurate records of customer interactions and resolutions. Coordinate with internal teams for payment verification and issue resolution. Ensure adherence to quality standards and service level agreements (SLAs). Achieve productivity and customer satisfaction targets.
Required Skills Positive written communication skills. Basic computer and email handling knowledge
Customer service orientation. Ability to work in shifts. nowledge of additional languages is an added advantage.
📌 Walk-in || Chat And Email Support Executive-(Kannada,Malayalam,English,Tamil) (Chennai)
🏢 Matrimony.com
📍 Chennai
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