Location: Chennai
CTC: Up to 6 LPA
Experience: 2+ Years

Key Responsibilities

- Provide technical support to customers via phone, email, and ticketing systems.
- Troubleshoot and resolve networking-related issues.
- Diagnose basic TCP/IP, LAN/WAN, DNS, and connectivity problems.
- Coordinate with internal technical teams for issue resolution.
- Maintain accurate incident and service request records.
- Deliver timely updates and ensure customer satisfaction.

Required Skills

Basic Networking Knowledge
TCP/IP Fundamentals
Network Troubleshooting Skills
Technical Support Experience
Positive Understanding of LAN/WAN Concepts
Excellent Verbal and Written Communication Skills

Preferred Skills

- Exposure to DNS, DHCP, Routing & Switching
- Experience using ticketing tools
- Customer-facing support experience
- Network Monitoring KnowledgeRole & responsibilities

Preferred candidate profile

- Exposure to DNS, DHCP, Routing & Switching
- Experience using ticketing tools
- Customer-facing support experience
- Network Monitoring Knowledge

Eligibility

📌 Technical Support Engineer (Chennai)
🏢 Orcapod Consulting Services
📍 Chennai