Required: English, Hindi & Malaylam(mandatory) ,Tamil
Experience : Fresher or 1+yr
Job Description
We are looking for a Business Process Associate to manage client interactions, promote our services, and ensure high-quality communication and support across multiple channels. The ideal candidate should be customer-focused, detail-oriented, and proficient in English, Hindi, and Malaylam.
Key Responsibilities
Operational Adherence
- Ensure strict adherence to assigned rosters, login times, and shift schedules.
- Follow break timings as per shift and break schedules.
- Maintain consistent performance in handling inbound, outbound, and chat interactions daily, weekly, and monthly.
Customer Engagement & Lead Management
- Make follow-ups as per lead age and defined number of attempts.
- Maintain contact percentage as per targets and ensure timely follow-ups on non-contact leads.
- Demonstrate process knowledge regarding monthly offers, discounts, and available services.
- Update all CRM fields accurately after each client interaction.
- Fix appointments based on available offers, clinic schedules, and doctor availability.
- Update the reminder sheet whenever an appointment is booked.
Customer Interaction & Inside Sales
• Understand client needs and provide tailored service recommendations.
• Promote inside sales and cross-sell services effectively.
• Respond to client queries via voice, email, and chat channels in a qualified manner.
• Strengthen brand value by ensuring exceptional customer service.
• Build and maintain strong customer relationships by providing an engaging experience.
Interested candidates can contact : (phone hidden)
📌 Business Process Associate (Hyderabad)
🏢 DISHHA STAFFING SERVICES
📍 Hyderabad
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