- Design and implement end-to-end ServiceNow ITSM solutions, including Incident, Problem, Change, Request, Knowledge, and Service Catalog modules.
- Develop and enhance custom applications in ServiceNow using App Engine, workflows, business rules, client scripts, UI policies, Flow Designer, and integrations.
- Manage the complete implementation lifecycle including requirement gathering, solution design, configuration, customization, testing, deployment, and post-go-live support.
- Collaborate with business and technical stakeholders to deliver scalable, high-quality ServiceNow solutions aligned with ITIL practices and organizational standards.
📌 ESM Tech Lead (Hyderabad)
🏢 Hexaware Technologies
📍 Hyderabad
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