- Provide excellent customer service to clients through phone calls, emails, or chats.
- Handle customer inquiries, resolve issues, and provide solutions in a timely manner.
- Maintain accurate records of customer interactions using CRM software.
- Escalate complex issues to senior team members when necessary.
Job Requirements :
- 1-3 years of experience in BPO/Call Centre workplace.
- Excellent English communication skills (spoken & written).
- Ability to work on rotational shifts including night shifts.