Role & responsibilities

Manage and maintain CRM pipelines for two real-estate business operations.
• Ensure every lead is assigned, contacted and updated correctly.
• Monitor follow-ups, property sourcing, visits, negotiations and closures.
• Audit customer calls and WhatsApp conversations.
• Train and guide telecallers and sales executives.
• Track customer complaints and improve service quality.
• Prepare daily and weekly sales-performance reports.
• Ensure no hot lead or follow-up is missed.
• Maintain complete data confidentiality.

Preferred candidate profile

3-5 years of experience in CRM, sales operations or customer quality.
• Practical knowledge of Zoho CRM, TeleCRM or similar software.
• Experience in call-quality monitoring and staff training.
• Robust Excel and reporting skills.
• Good communication in English, Telugu and Hindi.
• Real-estate experience is preferred.
• Candidates must be willing to work from the office.

📌 CRM & SALES Operations lead (Hyderabad)
🏢 Vistara Prime
📍 Hyderabad