Position Summary

The Project Manager 3 (PM3) is a senior, customer-facing delivery leader responsible for managing complex voice and collaboration migration programs for Business customers. This role focuses on transitioning customers from legacy and existing voice platforms to modern Voice over IP (VoIP) and Unified Communications solutions.

The PM3 serves as the primary orchestration point across customers, engineering, sales, operations, vendors, and security teams, ensuring successful delivery of technically sophisticated voice solutions at scale. The role requires extensive hands-on knowledge of VoIP architectures, networking, and cybersecurity, along with proven experience managing enterprise and multi-site deployments.

Key Responsibilities

Program & Project Leadership

Lead end-to-end delivery of complex customer migrations from legacy voice platforms to Business VoIP solutions
Manage multiple concurrent, high-impact customer projects with significant technical and operational complexity
Own project governance including scope, schedule, budget, risk, change management, and executive reporting
Drive on-time, on-budget delivery while maintaining high customer satisfaction

Technical Delivery & Solution Oversight

Lead deployments and migrations across a broad portfolio of voice and collaboration technologies, including:
Hosted Unified Communications (UCaaS)
SIP Trunking
Call Center and Contact Center solutions
Microsoft Teams Direct Routing
Cisco Webex Calling and Contact Center
eFax and messaging platforms
Session Border Controllers (SBCs)
Overhead paging systems
Cisco BroadWorks soft switch environments
Number porting (US domestic and international)




Legacy-to-IP voice interworking and coexistence scenarios
Partner with engineering and architecture teams to validate solution designs and implementation approaches
Ensure proper integration with customer network, security, and identity infrastructures

Customer Engagement

Act as the primary point of contact for customers throughout the migration lifecycle
Translate complex technical concepts into clear, business-oriented communication for customer stakeholders
Lead customer kickoff meetings, technical workshops, milestone reviews, and executive updates
Proactively identify and mitigate risks that could impact customer operations or service continuity

Networking & Cybersecurity Awareness

Ensure voice solutions align with customer network designs, including WAN/LAN, QoS, firewall, and routing requirements
Collaborate with security teams to address cybersecurity requirements such as:
SBC security and call protection
Encryption, authentication, and compliance
Firewall traversal and zero-trust considerations
Validate adherence to Business security standards and customer security policies

Cross-Functional Collaboration

Coordinate across Sales, Sales Engineering, Network Engineering, Voice Operations, Provisioning, and Support teams
Manage third-party vendors and technology partners as required
Contribute to process improvements,



delivery standards, and best practices for voice migrations

Required Qualifications

Bachelors degree or equivalent professional experience
7+ years of project management experience delivering technical or telecommunications solutions
5+ years of hands-on experience delivering VoIP, UCaaS, or enterprise voice solutions
Proven experience managing customer-facing migrations and complex technical deployments
Robust working knowledge of IP networking fundamentals (LAN/WAN, QoS, VLANs, firewalls, routing)
Demonstrated understanding of voice architectures, SIP, call flows, and SBC functionality
Experience working with enterprise or mid-market customers in regulated or high-availability environments

Preferred Qualifications

Project Management Professional (PMP), Agile, or equivalent certification
Experience in large-scale service provider or MSO environments
Familiarity with Business voice and networking portfolios
Experience with contact center migrations and integrations
Knowledge of cybersecurity frameworks as applied to voice and collaboration platforms

Core Competencies

Advanced project and program management
Technical acumen with enterprise VoIP ecosystems
Executive-level customer communication
Risk management and issue resolution
Cross-functional leadership and influence
Strong documentation and reporting skills

Work Environment

Customer-facing role with frequent collaboration across technical and non-technical stakeholders
May require occasional travel to customer sites orfacilities
Fast-paced environment supporting mission-critical customer communications

📌 Project Manager - IT-VOIP (Hyderabad)
🏢 TP
📍 Hyderabad