- Manage the complete student onboarding process and ensure a smooth start to the learning journey.
- Schedule and coordinate demo, regular, rescheduled, and trial classes with students, parents, and tutors.
- Act as the primary point of contact for students, parents, and tutors, ensuring timely query resolution.
- Build robust relationships with learners and parents to improve client retention and satisfaction.
- Coordinate with internal teams to ensure seamless class delivery and issue resolution.
- Identify opportunities for course upgrades, cross-selling, and referral generation.
- Meet revenue, retention, referral, and customer satisfaction targets as per business goals.
- Maintain accurate records in the CRM, track follow-ups, and ensure SLA compliance.
- Handle escalations professionally and ensure end-to-end ownership until closure.
- Collaborate with Sales, Operations, and Academic teams to deliver an exceptional customer experience and achieve organizational goals.