US Payroll Lead:

Mandatory Requirements (How to generate your EPCN)

EPCN number is mandatory for eligibility of the interview

- Step 1: Visit https://ibegin.tcsapps.com/candidate/register
- Step 2: Click to login
- Step 3: Click New user (Register with us)
- Step 4: Select "BPO" in areas of interest and complete the registration. (Fill the details)
- Step 5: Once completed, your TCS no. will be generated which starts from EP2025XXXX.
- Step 6: You will receive the EP number on your personal e-mail ID.

Job Summary:

The Payroll Lead oversees end-to-end payroll operations across US geographies, ensuring service delivery excellence, compliance, and stakeholder satisfaction. The role drives team performance, transformation initiatives, and governance frameworks.

Key Responsibilities

- Lead end-to-end payroll operations
- Manage team performance, capacity, and productivity
- Ensure SLA adherence and compliance
- Act as escalation point for critical issues
- Drive automation and transformation initiatives
- Coordinate with clients, auditors, and stakeholders
- Ensure accurate payroll accounting and reporting

Required Qualifications

B.Com / M.Com / MBA (Finance/HR); Payroll certifications (CPP, FPC preferred)

Experience Requirements

8-12 years payroll experience with team handling

Key Skills & Competencies





- Leadership and people management
- Stakeholder management
- Decision-making
- Ownership and accountability

Tools & Systems

Oracle (Must)

Stakeholder Interaction

Clients, leadership, auditors, internal teams

Success Metrics / KPIs

- Service delivery performance
- Team productivity
- Client satisfaction
- Process efficiency gains

Communication & Voice Skills (Mandatory)

- Excellent spoken English with a clear, neutral/global accent
- Strong articulation, pronunciation, and qualified tone for US audiences
- Proven ability to handle voice-based interactions with US clients and employees
- Strong listening and comprehension skills, especially for accent diversity
- Ability to explain payroll calculations, tax deductions, and discrepancies clearly and confidently
- Professional phone etiquette with experience in client-facing/service environments

Communication Requirements

- Comfortable working in a voice + non-voice support model (calls, emails, case management systems)
- Experience handling high-volume employee queries over calls
- Willingness to work in US shifts / night shifts to support client time zones
- Prior exposure to HRO, BPO, or shared services environment preferred

📌 US Payroll (Hyderabad)
🏢 Tata Consultancy Services
📍 Hyderabad