Five9 (Hyderabad)

Five9 (Hyderabad)

13 Aug
|
Deloitte US-India Offices
|
Hyderabad

13 Aug

Deloitte US-India Offices

Hyderabad

Roles and Responsibilities :

5+ years of hands-on architecture experience with the Five9 Intelligent CX Platform, including VCC, IVR/IVA, WFA, QM/WEM, and digital channels

Advanced understanding of CCaaS architecture patterns, enterprise scalability design, and cloud contact center infrastructure

Solid understanding of core contact center operations: ACD, IVR, CTI, and CRM integration workflows

Experience migrating legacy on-premise contact centers to Five9 cloud environments

Proficiency in enterprise integration design using REST/SOAP APIs, webhooks, and scripting languages (JavaScript, HTML, CSS)

Solid command of authentication protocols: SSO, SAML, OAuth

Familiarity with AI/ML applications in CX — chatbots, virtual agents, predictive analytics, agent assist, and GenAI-driven capabilities

📌 Five9 (Hyderabad)
🏢 Deloitte US-India Offices
📍 Hyderabad

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