Customer Service Representative (English Voice) IntouchCX

Key Responsibilities

- Handle customer inquiries and resolve issues via phone.
- Build rapport and deliver excellent customer service.
- Resolve customer concerns efficiently while ensuring satisfaction.
- Manage customer expectations regarding response and resolution times.
- Provide a professional and positive customer experience.

Required Skills

- Strong verbal and written English communication.
- Excellent listening, empathy, and problem-solving skills.
- Ability to remain calm under pressure.
- Fast learner with adaptability to new products and processes.
- Ability to multitask and work in a fast-paced workplace.
- Basic computer and phone handling skills.
- Team player with strong organizational skills.




- Flexible to work rotating shifts, weekends, and holidays.
- Basic mathematical and analytical skills.

Eligibility

- High school diploma or equivalent (required).
- Post-secondary education is an advantage.
- Minimum 6 months of customer service experience or equivalent.
- Must pass a background check.

Important Note

- IntouchCX never charges any recruitment, training, or onboarding fees.
- Official communication is only through IntouchCX's authorized channels.
- Never share your banking or financial information during the recruitment process.

📌 Walk-in || International Voice Process Executive (Hyderabad)
🏢 IntouchCX
📍 Hyderabad