Position Summary

We are looking for a candidate who is self-motivated, a critical thinker, and has solid communication skills to join our Product Consulting Group. The team is the first point of contact for our clients and provides day-to-day support for platform and workflow-related issues. The team is also involved in handling and resolving operational issues clients face when using our world-class suite of middle/back-office applications and follows up with internal teams per defined SLAs.

Responsibilities

- Client Partnership Support: Build and manage strong client relationships as the main point of contact, addressing product and application queries while ensuring timely resolutions in line with SLAs.
- Front-Office Workflow Expertise: Provide expert support across the front-office workflow, including portfolio management, order and execution management (OMS), pre- and post-trade compliance, position keeping/IBOR, trade capture, and data flow into the middle/back office and EDM.
- Asset Class Coverage: Serve as a Subject Matter Expert for a broad set of asset classes, including equities, fixed income, FX, listed and OTC derivatives, and funds.
- Operational Excellence Issue Management: Provide expert support to resolve operational queries, assess issue criticality, collaborate internally to find root causes, and escalate complex matters appropriately.
- Training Knowledge Enablement: Deliver client training on the Arcesium platform and continuously update training materials and documentation to keep clients informed and empowered.
- Insight Trend Analysis: Keep detailed records of client inquiries to identify patterns and proactively improve service by addressing recurring challenges.
- Cross-Functional Collaboration Onboarding:



Partner with internal technical teams and Product Management to support operational activities and ensure seamless onboarding of new clients and funds.

Qualifications
- A Bachelors or Masters degree in a financial discipline with 5 to 10 years of relevant experience in financial services, particularly in supporting trade life cycles and/or interacting with hedge fund managers, investment managers, asset managers, or other buy/sell-side firms.
- Deep knowledge of front-to-back investment operations workflows, including OMS, pre- and post-trade compliance, IBOR/position keeping, trade capture, and data flows into middle/back-office and EDM environments.
- Strong exposure to a broad range of asset classes: equities, fixed income, FX, listed and OTC derivatives, and funds.
- Proficiency in financial services industry domain knowledge, preferably middle-office processes, with sound knowledge of financial instruments and fund accounting.
- Proven experience in client management, demonstrating a proactive approach to understanding and addressing client needs and building strong relationships to ensure a positive client experience.
- Strong communication skills, both verbal and written, with the ability to explain technical information clearly and effectively to clients.
- A client-centric mindset, focused on delivering high-quality service and solutions tailored to individual client requirements.
- Ability to multitask and manage multiple client requests effectively, prioritizing based on urgency and impact.
- High level of personal maturity, with a collaborative attitude and a commitment to teamwork in a client-focused environment.
- Demonstrated ability to deliver high-quality work under stringent deadlines.
- Technical proficiency in Python and API operations is desirable.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Product Consultant (Hyderabad)
🏢 Arcesium
📍 Hyderabad