Greetings from Maneva!

Job Description

Job Title - ServiceNow Developer ITSM & ITOM (Discovery, CMDB, Service Mapping)

Location - PAN India

Experience - 7 - 10 years

Notice - Immediate to 30 days

Requirements:

- We are seeking a highly skilled ServiceNow Developer with strong expertise in ITSM and ITOM modules including Discovery, CMDB, and Service Mapping.
- The role involves designing and implementing end-to-end service management and operations solutions, ensuring visibility, reliability, and automation across enterprise IT infrastructure.
- The candidate will play a key role in CMDB governance, service mapping, and integration of monitoring tools for proactive operations.

Key Responsibilities

- Design and develop ITSM modules (Incident,Problem, Change, Request, Service Catalog)
- Implement and manage ITOM modules including Discovery, CMDB, and Service Mapping
- Configure and maintain Discovery schedules, probes, sensors, and patterns
- Develop and maintain CMDB data model, relationships, and governance policies
- Implement Service Mapping (top-down and tag-based approaches)
- Integrate monitoring/event tools with ServiceNow (Event Management).
- Develop automation using Flow Designer and Integration Hub
- Customize workflows, UI policies, and business rules.
- Perform data reconciliation and CMDB health improvements.
- Support testing, upgrades, and production issues.
- Collaborate with architects, stakeholders, and infrastructure teams.

Required Skills & Qualifications





- Strong experience in ITSM development.
- Hands-on expertise in ITOM (Discovery, CMDB, Service Mapping).
- Strong understanding of CMDB data model and CSDM framework.
- Experience in configuring probes, sensors, and discovery patterns.
- Proficiency in JavaScript, Glide APIs, Flow Designer.
- Experience with REST/SOAP integrations and MID Server.
- Knowledge of ITIL processes and service lifecycle.

Preferred Skills

- Experience with Event Management and AIOps.
- Exposure to cloud discovery (AWS, Azure, GCP).
- Knowledge of Performance Analytics and dashboards.
- DevOps and CI/CD integration experience.
- Understanding of infrastructure monitoring tools (Dynatrace, SolarWinds, etc.).

Certifications

- ServiceNow Certified System Administrator (CSA) Mandatory
- Certified Implementation Specialist ITSM Preferred
- Certified Implementation Specialist ITOM Mandatory
- ServiceNow Certified Application Developer (CAD) Valuable to have

Prerequisites

- Bachelor’s degree in Computer Science / IT or related field.
- 5–8 years of ServiceNow development experience.
- Minimum 3+ years of ITOM (Discovery/CMDB/Service Mapping) experience.
- Strong understanding of enterprise IT infrastructure.
- Experience working in Agile environments.

Soft Skills

- Strong analytical and skills
- Excellent communication and stakeholder management
- Ability to work in cross-functional teams
- Proactive and solution-oriented mindset.

📌 ServiceNow Developer ITSM & ITOM (Discovery, CMDB, Service Mapping) (Hyderabad)
🏢 Maneva Consulting
📍 Hyderabad