IntouchCX is hiring Quality Analysts for its International Process. If you have experience in an International Voice Process and are looking to build your career in Quality.

Eligibility Criteria:

- Minimum 1 year of experience in an International Voice Support/International Voice Process (Mandatory)
- Prior Quality Analyst experience is preferred but not mandatory
- Immediate Joiners only
- Graduates (Any Stream)
- Robust communication, analytical, and feedback delivery skills

Key Responsibilities:

- Monitor and evaluate customer interactions to ensure compliance with quality standards
- Conduct call audits and provide constructive feedback to improve agent performance
- Identify trends, process gaps, and improvement opportunities




- Maintain quality scorecards and generate quality reports
- Collaborate with Operations and Training teams to drive continuous improvement
- Ensure adherence to organizational policies and customer service standards

Work Schedule:

- 24/7 Rotational Shifts
- 5 Days Working
- 2 Rotational Week Offs

Compensation & Benefits:

- CTC up to 4.5 LPA
- Two-way cab facility within a 25 km radius
- 5,000 per month Travel Allowance for employees opting for self-commute (over and above the offered CTC)
- Opportunity to build a rewarding career with a global customer experience organization

📌 Quality Analyst( International Voice) (Hyderabad)
🏢 IntouchCX
📍 Hyderabad