- Handle international calls from clients across various countries, providing exceptional customer service and resolving their queries efficiently.
- Process customer requests, troubleshoot issues, and escalate complex problems to senior team members when necessary.
- Maintain accurate records of all interactions with customers using CRM software or other tools.
- Meet performance targets for quality metrics such as first-call resolution rate, average handling time, and customer satisfaction ratings.
Job Requirements :
- 1-4 years of experience in an international BPO environment specifically focused on broadband services.
- Strong knowledge of international calling procedures and protocols (e.g., IDD).
- Proficiency in handling technical voice processes related to broadband services.
- Ability to work effectively in a fast-paced setting with multiple priorities.
📌 International Voice Process Executive (Hyderabad)
🏢 IntouchCX
📍 Hyderabad
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