- Handle customer inquiries through live chat, web chat, and semi-voice channels.
- Provide accurate and timely responses to customers' queries related to banking products and services.
- Escalate complex issues to senior team members or supervisors when necessary.
- Maintain a high level of professionalism and adhere to company policies while interacting with customers.
Job Requirements :
- 1-4 years of experience in an international BPO environment handling chat support operations.
- Robust knowledge of banking processes and procedures is required.
- Excellent communication skills for effective interaction with customers over various channels (live chat, web chat).
- Ability to work on rotational shifts including evenings, nights, weekends, and holidays.
📌 International Chat Process (Hyderabad)
🏢 IntouchCX
📍 Hyderabad
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