- Robust hands-on experience with ServiceNow ITSM implementation and customization.
- Experience implementing and supporting ServiceNow Customer Service Management (CSM).
- Expertise in Custom Application Development using App Engine/Studio.
- Strong experience with REST API, SOAP API, IntegrationHub, MID Server, and external system integrations.
- Proficiency in JavaScript, Glide API, Script Includes, Business Rules, Client Scripts, UI Policies, UI Actions, and ACLs.
- Experience with Flow Designer, Service Catalog, Record Producers, and Notifications.
- Good understanding of ServiceNow platform architecture, data model, and security.