Face 2 Face Interview For Service desk Agent at Hyderabad

Face 2 Face Interview For Service desk Agent at Hyderabad

13 Aug
|
Tata Consultancy Services
|
Hyderabad

13 Aug

Tata Consultancy Services

Hyderabad

L1 Service Desk Support associate

Language Dual Language English Must Have ( Mandarin speaking is an added advantage)

Desired Experience Range**

Minimum of 1 to 2 years of exp in international call

Location of Requirement & Shifts

Hyderabad (24*7) Shifts

Desired Competencies (Technical/Behavioral Competency)

- Infrastructure technical support experience

- Willingness to work in night shifts and weekends

- Valuable functional knowledge of desktop/hardware/messaging/networks

- Excellent communication skills in English & Mandarin

Responsibility of / Expectations from the Role

Voice and chat support

Technical troubleshooting mainly related to desktop/OS, Networking, Messaging

Excellent Customer Handling/soft skills

Logging incidents and service requests and managing their lifecycle

📌 Face 2 Face Interview For Service desk Agent at Hyderabad
🏢 Tata Consultancy Services
📍 Hyderabad

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