Position Summary:

We are seeking a highly skilled Senior ServiceNow Engineer/Developer to join our dynamic team. The ideal candidate will be responsible for the design, development, configuration, and ongoing maintenance of our ServiceNow platform to support the organization's IT Service Management (ITSM) needs and enterprise service delivery across a multi-client healthcare environment. This individual will play a crucial role in ensuring the optimal performance, reliability, and security of our ServiceNow instance while collaborating with cross-functional teams to deliver high-quality solutions that meet business requirements

Roles & Responsibilities

ServiceNow Development & Configuration

Manage and maintain the ServiceNow platform, including configuration, customization, and administration tasks

Design, develop, and implement new features, modules, and functionalities within ServiceNow to enhance business processes and workflows

Develop and maintain client-side and server-side scripts, including Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and Catalog Items using JavaScript and the Glide API

Build and enhance Service Catalog forms, views, variables, and conditional logic to support business and operational requirements

Create and maintain automations using Flow Designer and Workflow Editor to streamline request fulfillment, escalation routing, and task management

Manage and deploy configurations across development, test, and production environments using Update Sets and scoped application best practices

Customize and configure ITSM modules including Incident Management, Problem Management, Change Management, Service Catalog, and Request Management

Gather business requirements, develop prototypes to validate and refine requirements, and lead tasks required for implementation and maintenance of ServiceNow applications

Integration & Automation

Configure and integrate ServiceNow with third-party applications and systems to ensure seamless data flow and interoperability via REST/SOAP APIs, IntegrationHub, MID Server, and Service Bridge

Identify and eliminate manual, repetitive processes partner with engineering and operations teams to automate workflows and reduce technical debt

Support Service Bridge and other cross-platform integrations for seamless service delivery

Platform Administration & Security

Configure and manage user roles, groups,



ACLs (Access Control Lists), and permissions to ensure platform security and appropriate access

Collaborate with the IT security team to implement and maintain robust security controls, access controls, and compliance standards within the ServiceNow platform

Perform system upgrades, patches, and enhancements in alignment with industry best practices and company policies

Monitor system performance, troubleshoot issues, and implement corrective actions to ensure optimal uptime and availability

Maintain platform hygiene, including scheduled jobs, system properties, notifications, and email configurations

Reporting, Quality & Compliance

Develop and maintain dashboards, reports, and KPIs using ServiceNow Performance Analytics to support operational visibility and executive reporting

Ensure platform configurations meet audit, compliance, and SLA requirements (HIPAA, SOC 2, HITRUST)

Troubleshoot platform issues, resolve request and workflow failures, and perform root cause analysis

Create and maintain technical documentation, including system architecture diagrams, process workflows, configuration details, and SOPs

Collaboration & Continuous Improvement

Collaborate with stakeholders to gather requirements, analyze business needs, and translate them into technical solutions within the ServiceNow platform

Provide mentorship, guidance, and support to other technical team members

Participate in governance reviews, CAB meetings, and operational planning sessions

Stay abreast of emerging ServiceNow features, capabilities, and best practices, and recommend innovative solutions to drive continuous improvement

Contribute to the ServiceNow Center of Excellence by sharing knowledge, reusable components, and development standards

Job Competencies

Accountability Takes ownership of delivery, SLAs, and outcomes

Collaboration Works effectively across IT, Security, Operations, and application teams

Process Discipline Ensures adherence to platform standards, audit requirements, and ITIL best practices





Problem Solving Diagnoses and resolves complex workflow, integration, and platform issues

Continuous Improvement Identifies automation opportunities and drives process optimization

Communication Clearly communicates technical and operational requirements to stakeholders at all levels of the organization

Required Skills

Minimum of 7-10 years of experience as a ServiceNow Engineer, with a proven track record of successful platform implementations and support

ServiceNow Certified System Administrator (CSA) certification is required

Shift timing - 3 Pm to 12 Am.

Work mode – Hybrid (3 days WFO)

Extensive knowledge of ServiceNow platform capabilities, modules, and functionalities, including Incident Management, Change Management, Service Catalog, and Reporting

Experienced in gathering business requirements, developing prototypes to validate and refine requirements, and leading tasks required for implementation and maintenance of ServiceNow applications

Preferably extensive experience with recent ServiceNow releases

Strong understanding of IT Service Management (ITSM) processes, frameworks, and best practices (ITIL)

Proficiency in JavaScript, HTML, CSS, Glide API, and other web technologies used for ServiceNow customization and development

Experience with integration technologies such as REST, SOAP, and MID Server

Excellent analytical, problem-solving, and troubleshooting skills, with a keen attention to detail

Strong communication, collaboration, and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization

Proven ability to work independently as well as part of a team in a rapid-paced, dynamic environment

Preferred

Additional certifications such as Certified Implementation Specialist (CIS) or Certified Application Developer (CAD)

Experience with ServiceNow CMDB, Discovery, ITOM, or ITAM modules

Experience with IntegrationHub, Service Bridge, or MID Server configurations

Knowledge of compliance frameworks: SOX, HITRUST, SOC 2, HIPAA

Healthcare revenue cycle or managed services environment experience

Experience with Performance Analytics, reporting, and data-driven decision-making

Familiarity with Agile/Scrum development methodologies

For more info pls call or whats app CV on (phone hidden).

[email protected]

📌 Hiring For Senior Engineer - ServiceNow (Hyderabad)
🏢 Orcapod Consulting Services
📍 Hyderabad