- Handle inbound customer calls, resolve their queries and concerns in a timely and skilled manner.
- Provide excellent customer service by addressing their needs, answering questions, and offering solutions to issues.
- Manage multiple conversations simultaneously while maintaining accuracy and efficiency in processing transactions.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- 2-4 years of experience in inbound customer service or related field.
- Excellent communication skills for effective handling of customer queries over phone calls.
- Ability to work well under pressure, prioritize tasks efficiently, and meet productivity targets.
📌 Deputy Manager (Hyderabad)
🏢 TATA AIG General Insurance Company
📍 Hyderabad
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