Job Title

Patient Care Coordinator (PCC)

Key Responsibilities

- Welcome patients and assist them throughout their visit.
- Coordinate appointments, consultations, diagnostic tests, surgeries, and follow-up visits.
- Act as the primary point of contact for patients and their attendants, answering queries and providing timely updates.
- Coordinate with ophthalmologists, optometrists, counsellors, nurses, billing, and front-office teams to ensure smooth patient flow.
- Guide patients through registration, investigations, treatment plans, and discharge processes.
- Maintain accurate patient records, appointment schedules, and documentation in the hospital management system.
- Ensure high standards of patient satisfaction by resolving concerns promptly and professionally.
- Assist patients with insurance documentation, reports, and follow-up requirements when applicable.
- Monitor patient waiting times and escalate operational issues to the Centre Manager when needed.

Required Skills

- Excellent communication and interpersonal skills




- Patient relationship management
- Appointment scheduling and care coordination
- Solid organizational and multitasking abilities
- Knowledge of medical terminology is an advantage
- Computer proficiency (MS Office/Hospital Management Systems)
- Empathy, problem-solving, and customer service orientation

Preferred Qualifications

- Graduate in any discipline (Healthcare or Hospital Administration preferred)
- 1 -3 years of experience in a hospital, eye care centre, diagnostics, or healthcare customer service
- Experience in ophthalmology is an added advantage.

Key Performance Indicators (KPIs)

- Patient satisfaction and feedback scores
- Appointment and surgery coordination efficiency
- Average patient waiting time
- Accuracy of patient documentation
- Follow-up completion rate
- Complaint resolution turnaround time
- Coordination with clinical and administrative teams

📌 Patient Care Coordinator (Hyderabad)
🏢 Centre for Sight
📍 Hyderabad