Lead Service Operations Engineer

Application Support Engineer Laboratory Information Management Systems (LIMS/LIS)

Company: Providence Global Center Experience: 5 8 Years Location: [Hyderabad / Office] Employment Type: Full-Time

About the Role

Providence Global Center is seeking a skilled Application Support Engineer with experience in Laboratory Information Management Systems (LIMS/LIS) to support day-to-day operations, system maintenance, and integrations. This role will work closely with SMEs and senior engineers while also independently handling incidents, troubleshooting, and system enhancements.

Key Responsibilities

Application Support Operations

- Provide L2/L3 support for LIS/LIMS applications in on-premises and Azure Cloud environments.
- Monitor system performance and ensure high availability of applications.
- Independently troubleshoot and resolve incidents within defined SLAs.

Laboratory Workflow Integration Support

- Support end-to-end laboratory workflows including order entry, processing, and result reporting.
- Assist in maintaining integrations between lab instruments, middleware, LIS, and EHR systems.
- Work with HL7 interfaces to monitor, troubleshoot, and resolve data flow issues.

Clinical Coding Mapping

- Work with clinical coding systems such as LOINC, SNOMED, ICD, and CPT.
- Troubleshoot issues related to code mapping, test catalog configuration, and data discrepancies.
- Support accurate and consistent data exchange across systems.

Incident, Problem Change Management

- Handle service tickets, incidents, and service requests efficiently.
- Support root cause analysis (RCA) and problem management initiatives.




- Participate in change management activities including deployments and upgrades.

System Maintenance Enhancements

- Perform routine system maintenance, patching support, and application upgrades.
- Assist in setting validation and post-deployment verification.
- Document configurations, procedures, and troubleshooting steps.

Collaboration Continuous Improvement

- Work closely with SMEs, developers, vendors, and cross-functional teams.
- Contribute to knowledge base articles and SOP documentation.
- Identify opportunities for process improvements and automation.

Required Qualifications

- 5 8 years of experience in application support, preferably in LIS/LIMS environments.
- Good understanding of laboratory workflows and clinical systems.
- Hands-on experience with clinical coding standards: LOINC, SNOMED, ICD, and CPT.
- Experience troubleshooting code mapping and interface issues.
- Working knowledge of HL7 messaging and interface support.
- Experience supporting integrations (lab instruments, middleware, LIS, EHR).
- Exposure to Azure Cloud and/or on-prem infrastructure environments.
- Understanding of ITIL processes (Incident, Problem, Change Management).
- Strong troubleshooting and analytical skills.
- Ability to work independently and manage priorities effectively.
- Good communication and collaboration skills.

Preferred Qualifications

- Experience in healthcare or clinical laboratory domain.
- Basic scripting or automation knowledge is a plus.
- Certifications in ITIL, Azure, or related technologies.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Lead Service Operations Engineer (Hyderabad)
🏢 Providence College of Engineering
📍 Hyderabad