Skill required: Trust Safety - Quality Management

Designation: Quality Auditing Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for the quality assurance and safety of the work performed by Trust and Safety resources whose role includes analyzing, working with, viewing and proactively engaging with user profiles, audio, videos, and text based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, you may be exposed to flashing lights or contrasting light and dark patterns."The Trust Safety team, including quality assurance and responsible AI resources, doesmeaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, you may be directly or inadvertently exposed to, work with, view, and proactively engage with potentially disturbing, objectionable, and sensitive content (e.g., graphic, violent, sexual, or egregious). You may serve as an important line of defense by systematically testing, evaluating and challenging AI systems to improve the integrity, quality, and safety of AI generated content.



Therefore, any role supporting Trust Safety resources needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. This role requires active participation

What are we looking for "As a Quality Auditor, you will be: Responsible for Quality Audits and safety of content ensuring service meets the client and org goals and standards of quality and responsible AI. Need to enforce the defined policy guidelines for all workflows assigned under the Content Moderation or responsible AI scope. Need to ensure timely quality and responsible AI insights are shared to drive process improvements.Review, classify and/or remove, work with, view, or proactively engage with content according to client guidelines, using specific tools and channels; improve prompt perturbation techniques for interrogating large language modelsUnderstand and remain updated on changing client policies and guidelinesInvestigate, resolve, research and relay complex content issues to the broader Trust and Safety team to optimize the teams processes and increase efficiencyStrong coping, emotional resilience, and stress-management skills Excellent comprehension, communication, and (insert language) skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies Strong attention to detail Data Analysis:



Basic data analysis skills to identify trends, patterns, and areas of improvement, using MS Excel or Google sheets. Capability to assess the potential risks associated with various types of content via data analysisAttention to Detail: Keen eye for identifying inappropriate, offensive, or harmful content.Decision Making: Skill in making well-informed and consistent content approval or rejection decisions.

Roles and Responsibilities: Assess the quality of analysts on the projectMeet volume and quality targets for all quality assurance auditsDevelop and maintain knowledge of client and their business needs processesDevelop and maintain an understanding of client Service Level Agreements and department s key performance requirementsDevelop and maintain product knowledge, industry knowledge, and business and qualified skills by participating in on the job and classroom trainingsParticipate in Process Calibration sessions with Clients and Cros VendorTake accountability for effectively handling escalationsIdentify root causes for business related issues and recommend solutions to improve overall client satisfactionAssist with monitoring and tracking incidents to ensure timely resolutionDeliver individual and group feedback, provide coaching sesions, motivating, and encouraging analysts to improve performance.Responsible for Quality Audits ensuring service meets the Client and Org Goals and standards of quality.Need to enforce the defined policy guidelines for al workflows assigned under Content Moderation scope.Need to ensure timely Quality insights are shared to drive proces improvementsShould ensure timely feedback and individual performance development is tracked and reportedShould work with core Operations Team and drive over all quality standards defined as per the process
QualificationAny Graduation

📌 Quality Auditing Senior Analyst (Hyderabad)
🏢 Accenture
📍 Hyderabad