Business Development

Roles Responsibilities

- Guide patients and caregivers throughout the entire treatment journey, including onboarding, documentation, appointment scheduling, and follow-ups.
- Coordinate patient enrolment into Patient Support Programs (PSPs), including eligibility verification and documentation support.
- Act as a liaison between patients, hospitals, clinicians, internal medical teams, and external service providers.
- Coordinate appointment scheduling, treatment timelines, and logistics in collaboration with hospitals and operations teams.
- Provide clear, empathetic, and timely communication to patients and caregivers regarding treatment processes, next steps, and available support services.
- Maintain accurate patient records, trackers, and reports using internal systems and digital tools.
- Ensure prompt resolution of patient queries and concerns, escalating issues appropriately when required.
- Ensure compliance with data privacy regulations, ethical standards, and internal Standard Operating Procedures (SOPs).

Qualifications Experience

- Postgraduate degree in Life Sciences, Clinical Research, Nursing, Pharmacy, Healthcare Management, or a related healthcare discipline.
- 2 3 years of experience in patient coordination, Patient Support Programs (PSPs), hospital operations, or healthcare services.
- Prior experience in oncology, specialty care, or complex therapies will be an added advantage.
- Experience in patient documentation, hospital coordination,



and follow-up management across healthcare providers.
- Robust communication and interpersonal skills with the ability to engage empathetically with patients and caregivers.
- Proficiency in using digital tools, patient tracking systems, and hospital information systems.

Key Expectations

- Deliver a seamless and patient-centric experience by providing timely guidance and support throughout the treatment journey.
- Collaborate effectively with clinicians, hospitals, internal teams, and external service providers to ensure coordinated patient care.
- Maintain accurate documentation while ensuring compliance with confidentiality and regulatory requirements.
- Proactively resolve patient concerns and escalate issues when necessary to ensure continuity of care.
- Support enrolment and effective management of Patient Support Programs (PSPs) to improve patient engagement and adherence.
- Demonstrate ownership, accountability, and commitment in managing assigned patient journeys.
- Work collaboratively with cross-functional teams, including Medical, Operations, and external partners.
- Exhibit empathy, professionalism, integrity, and a patient-first approach in all interactions.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Patient Navigator (Hyderabad)
🏢 ImmunoACT
📍 Hyderabad