- Responsible for collection
Flows/write off for the assigned territory.
- Responsible for reviewing account
allocations and collections targets by bucket to agencies
- Regularly follow up with the
default customers through a dedicated team
- Ensuring that the collection
agencies and executives adhere to the legal guidelines provided by the law
in force
- Manage productivity by fixing
productivity parameters, Agencies monitoring performance against set
parameters and daily reviewing the same
- Making sure that there is
adequate FOS availability area-wise / bucket-wise / segment-wise
- Ensuring that detailed background
and reference check has been done by agencies
- Building relationships with key
clients to ensure timely collections are made
- Agency management with high level
of integrity
- Updating of feedback in
collection module, updating of money receipts in collection module
- System upload of trails and
feedback and necessary entries by 100% coverage and timely updates and
adhere and implement HFCL policies and process at Agencies
- Ensure proper documentation of
collected cases and provide regular updates on the delinquency levels and
case feedback
- Responsible for driving 100%
compliance and shows high level of integrity
- Responsible for maintaining
hygiene, escalations management and compliances.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.