About the Role

We are seeking a dynamic and results-driven Salesforce Product Owner to join our organization. In this pivotal role, you will oversee project and Scrum teams to ensure technology initiatives are delivered on time and within scope. You will serve as the bridge between business stakeholders and technical teams, translating complex business requirements into actionable product strategies and technical implementations. This position offers the opportunity to drive digital transformation initiatives while managing cross-functional teams with competing priorities.

Key Responsibilities

- Product Vision & Strategy: Define and own the Salesforce product vision aligned with organizational business objectives and digital transformation goals. Create and maintain a strategic roadmap across Salesforce clouds including Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Data Cloud, and Industry Clouds.
- Business Strategy Translation: Translate business strategies into actionable product goals and measurable outcomes that drive business value.
- Stakeholder Management: Act as the primary point of contact for stakeholders across all phases of the project lifecycle. Communicate progress, risks, and outcomes effectively to business and IT leadership. Facilitate workshops and discussions to gather, validate, and refine requirements.
- Team Leadership & Oversight: Oversee and guide Scrum teams and project teams to ensure timely delivery of technology solutions. Manage team dynamics and resolve conflicts to maintain productivity and morale.
- Backlog Management: Own and manage the product backlog, ensuring clarity, prioritization, and continuous refinement based on business value, regulatory needs, risk, and technical dependencies. Define user stories, acceptance criteria, and success metrics.
- Continuous Improvement: Drive continuous improvement through feedback collection, product enhancements,



and adoption strategies. Monitor key performance indicators and adjust strategies accordingly.
- Governance & Compliance: Ensure adherence to governance frameworks, quality standards, and compliance requirements throughout the project lifecycle.
- Risk & Dependency Management: Identify, assess, and manage risks and dependencies throughout the project lifecycle. Develop mitigation strategies and contingency plans.
- Project Closure: Drive efficient project closure, ensuring all deliverables meet defined success criteria and stakeholder expectations. Conduct post-implementation reviews and capture lessons learned.
- Value Realization: Ensure delivered solutions meet stakeholder expectations and generate measurable business value. Track and report on ROI and business impact.

Required Qualifications

- 10+ years of experience in CRM and/or Product Ownership roles with a strong focus on Salesforce platform
- Proven expertise in Product Ownership and Agile/Scrum delivery methodologies
- Excellent stakeholder management and communication skills with the ability to influence across organizational levels
- Demonstrated experience with backlog management, prioritization, and requirement translation
- Solid understanding of Salesforce platform capabilities and limitations
- Strong risk and dependency management experience
- Analytical thinking and problem-solving abilities
- Proven experience leading Scrum teams and managing end-to-end delivery
- Experience managing complex, cross-functional programs and initiatives




- Ability to communicate effectively with diverse audiences including technical and non-technical stakeholders
- Strong organizational skills with the ability to manage multiple competing priorities

Preferred Qualifications

- Experience in multi-cloud Salesforce implementations
- Background in digital transformation initiatives
- Knowledge of regulatory compliance and governance frameworks
- Experience with enterprise-level software implementations

Certifications (Preferred)

- Salesforce Certified Administrator
- Salesforce Sales Cloud Consultant
- Salesforce Service Cloud Consultant
- Certified Scrum Product Owner (CSPO) or equivalent
- Additional Salesforce certifications (e.g., Experience Cloud, Marketing Cloud, Data Cloud)

Core Competencies

- Strategic Thinking & Vision
- Leadership & Team Management
- Stakeholder Engagement
- Technical Acumen (Salesforce Platform)
- Project & Program Management
- Agile Methodologies
- Communication & Presentation
- Problem-Solving & Decision-Making
- Attention to Detail
- Adaptability & Resilience

What Were Looking For

The ideal candidate will be a positive and proactive skilled with the ability to thrive in a fast-paced, dynamic environment. You should possess strong technical knowledge of the Salesforce platform combined with excellent interpersonal skills. You must be organized, detail-oriented, and capable of managing competing priorities while maintaining focus on strategic objectives. Your ability to translate complex business requirements into clear technical specifications and guide teams through delivery will be critical to your success in this role.

Work Environment

This role may involve collaboration with teams across multiple time zones and divisions. You should be comfortable working in an Agile environment and be prepared to adapt to changing business needs and priorities.

📌 Product Owner (Hyderabad)
🏢 Cephas Consultancy Services
📍 Hyderabad