- Follow up on outstanding insurance claims with US health insurance companies via calls and insurance portals.
- Check claim status, resolve denied and underpaid claims, and escalate issues as required.
- Maintain accurate call logs, records, and daily reports.
- Meet individual and team KPIs related to accounts receivable and collections.
- Communicate professionally with US-based insurance representatives.
Preferred candidate profile
- 2024, 2025, and 2026 passed-out graduates preferred.
- Graduates / Undergraduates from any field can apply.
- Excellent verbal and written communication skills (English).
- Basic knowledge of medical billing, CPT/HCPCS codes is an added advantage, not mandatory.
- Freshers from other industries are welcome this is treated as an industry-fresher role.
- Willingness to work night shifts (6:30 PM 3:30 AM).
Perks and Advantages
Travel allowance, Provident Fund, Accessible workspace, Comprehensive training provided.