Role & responsibilities

- Proven leadership and man-management of 247 operations, command-centre or NOC teams.
- Strong operational oversight of Windows Server and Linux environments.
- Solid enterprise networking knowledge across the estate.
- A strong grasp of monitoring architecture and tooling strategy (OBM, SiteScope, PagerDuty, Dynatrace, SCOM or equivalents).
- Strong ITIL and IT service-management experience across incident, problem, change and major-incident.
- A track record of driving automation and AI adoption to reduce manual effort and improve reliability.
- Excellent communication, stakeholder-management and man-management skills.

Beneficial Skills / Experience

- ITIL Expert / Managing Professional (or equivalent) certification.
- Hands-on administration experience of monitoring tooling (e.g. OBM or PagerDuty).
- Cloud and observability strategy experience, and vendor / managed-service governance
- A people-management or leadership qualification

📌 Lead - End User Support (Hyderabad)
🏢 Talentboon Consulting
📍 Hyderabad