Greetings From ShiningStars ITPL!!!

Hello Job Applicants,

"Are you passionate about helping people and solving problems? Join the BPO team as a Customer Care Specialist and be the voice of company's brand."

Age Limit - Max. 30

BENGALURU REQUIREMENT -

- Language: English & Hindi both.
- Qualification: Any Graduate

Salary with PF & ESI

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Shivaji Nagar: -

- Fresher: 21k CTC - 22k CTC, 16k - 17k In-hand + Quarterly Bonus
- Experience: Up to 25k CTC, 20k In-hand + Quarterly Bonus

Kudlu Gate: -

- Fresher: 21k CTC, 16k In-hand + Quarterly Bonus
- Experience: Max. 22k CTC, 17k In-hand + Quarterly Bonus

Salary without PF & ESI (Apprenticeship)

- Shivaji Nagar: - Up to 19k - 21k In-hand
- Kudlu Gate: - Up to 19k - 20k In-hand

Schedule: - 6 Days Working & 1 Rotational Week Off

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HYDERABAD REQUIREMENT -

Location || Required Education || Experience Level

1. Pocharam, Begumpet & Hi-Tech City - Graduate Only (Any stream) || Freshers & Experienced both are welcome to apply.
2. Manikonda - Undergraduate (UG) OR Graduate || Experience Required (Minimum 6 months to 1 year in a Customer Service/AML KYC role).

Language

- Pocharam, Begumpet & Hi-Tech City - Fluency in English & Hindi + Any Regional Language (Telugu Preferred).
- Manikonda - Fluency in English with neutral accent.

1. Schedule - 6 Days Working & 1 Rotational Week Off (Pocharam, Begumpet & Hi-Tech City) and 5 Days Working & 2 Rotational Week Off (Manikonda)
2. Transportation Facility - Available (Subject to hiring zone).

Salary & Other Benefits

- Pocharam - 16k In Hand (Fresher)& 19k CTC, 15k In Hand (Experience). In case of 1 year experience in Chat/Email - Max. 27k CTC, 23k In Hand Plus Cab Facility or Travel Allowance.
- Manikonda - Up to 33k CTC (Non-Technical Support) & Up to 30k CTC (AML/KYC) + 1 Side Cab Facility in odd hrs.
- Hi-Tech City - 15k In-Hand (Fresher) & 19k CTC, 15k In-hand (With PF/ESIC)



and 19k In-hand (Without PF/ESIC Deduction) - Experience
- Begumpet - 14k In-Hand (Fresher) & 15k In-Hand (Experience)

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KOLKATA REQUIREMENT -

Qualification: Any 12th pass Fresher / Experience can apply.

- Openings Available for Domestic & International Process Both.
- Transportation Facility - Available During Odd Hrs. (Subject to hiring zone).
- Language Requirement: English & Hindi both.
- Schedule: - 6 Days Working & 1 Rotational Week Off (Domestic) & 5 Days Working & 2 Rotational Week Off (International).

Salary: 16k to 17k CTC, 12k In-Hand + Other Corporate Benefits

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Key Roles and Responsibilities

- Respond promptly to customer questions regarding products, services, order statuses, billing, and company policies across various channels.
- Identify customer issues, diagnose root causes, and walk users through step-by-step solutions.
- Recognize when a customer's issue exceeds standard guidelines and escalate complex cases to specialized teams or higher management while maintaining communication with the customer.
- Record customer interaction details, feedback, and recurring complaints in CRM systems to help product, operations, and leadership teams improve offerings.
- Stay up to date on recent features, company policy changes, and ongoing promotions to provide accurate and helpful information.
- Build trust by actively listening, showing empathy, maintaining a tone of professional care, and turning negative customer experiences into positive outcomes.

Feel free to connect over call or share your resume on WhatsApp @ (phone hidden) - Indrajeet to get your interview aligned.

Please share this job with your friends/colleagues/any job seeker, so that you can be a helping hand for someone who is/are looking for a job or job change.

For more job updates or any job-related query, you can join my WhatsApp group as well, link given: https://rb.gy/elrvxh

📌 Walk-in || Customer Service || Walk-in @ Bengaluru - Kolkata - Hyderabad
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