- Configure, and optimize routing strategies using Genesys Composer.
- Manage and maintain Genesys Engage platform components, including URS (Universal Routing Server), ORS , Stat Server, and SIP Server.
- Work with business stakeholders to gather requirements and implement routing workflows.
- Perform system upgrades, patching, and performance tuning on Genesys platform components.
- Ensure adherence to SLAs and compliance standards by actively monitoring system health and alarms.
- Experience in troubleshooting routing flows and system issues using logs and reporting tools