Greetings from Sutherland!!!

We are hiring candidates for International Voice Process - Technical Support

Job Criteria:

1) Excellent verbal communication skills.

2) Minimum 1 Year of experience in an International BPO.

3) Should be available to join us immediately.

4) Ability to handle real-time International voice calls.

ROLES & RESPONSIBILITIES :

1) Should be excellent in trouble shooting step.

2) Provide timely, accurate, and skilled support.

3) Take full ownership of each interaction with proactive problem-solving and excellent customer service.

4) Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.

5) Maintain customer records and call documentation in our systems with precision.

6) Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.

7) Suggest process improvements and flag recurring customer issues through proper channels.

Selection Process:

1)



HR Interview (Walk In)

2) SD Panel Interview

3) Voice Assessment

Shift Timings & Off: 5-days work, week with rotational shifts Predominantly night shifts

Additional Information: Work from office Two-way cab facility available upto 25km radius from office based on the shift timings.

Work Location: 7th Floor, North Wing DivyaSree TechRidge, Block P2, Manikonda, Hyderabad, Telangana 500104

Interested candidates send your resume to HR Divya Whats app NO - (phone hidden)

Mention HR Divya o top of the resume

Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to [email protected]

Location: 7th Floor, North Wing DivyaSree TechRidge, Block P2, Manikonda, Hyderabad, Telangana 500104

📌 Walk-in || International Voice Process Executive (Hyderabad)
🏢 Sutherland
📍 Hyderabad