Hours: Business hours with occasional after hours

Job Summary

As an Azure Support Engineer, you will be responsible for providing technical support and maintenance for Azure cloud environments within a managed service framework. Your role will involve resolving incidents, managing changes, and ensuring the reliability and security of cloud-based infrastructure. You will work closely with clients and internal teams to deliver exceptional service in line with ITIL best practices.

Key Responsibilities

Azure Environment Support:

- Provide day-to-day support for Azure cloud environments, including monitoring, troubleshooting, and performance optimization.

- Manage Azure resources such as virtual machines, storage, networking, and identity services.

Managed Service Support:

- Deliver technical support in a managed service workplace, addressing incidents, service requests, and problems within defined SLAs.

- Perform routine tasks such as patch management, updates, and security monitoring to maintain system health.

ITIL Process Adherence:

- Adhere to ITIL principles in the management of incidents, problems, changes, and service requests related to Azure environments.

- Participate in change management processes, ensuring proper risk assessment, planning, and execution of changes.

Security and Compliance:

- Implement and maintain security controls to protect Azure environments, ensuring compliance with industry standards and client-specific policies.

- Conduct regular security audits and vulnerability assessments to proactively identify and mitigate risks.

Client Interaction and Collaboration:

- Work closely with clients to understand their cloud support needs, provide recommendations, and ensure systems meet business objectives.

- Collaborate with internal teams, including network, security,



and development teams, to provide integrated support solutions.

Documentation and Reporting:

- Maintain accurate and up-to-date documentation of Azure configurations, incidents, changes, and support activities.

- Generate regular reports on system performance, security, and compliance with service level agreements (SLAs).

Continuous Improvement:

- Identify opportunities to improve cloud infrastructure, support processes, and service delivery.

- Stay current with the latest Azure technologies, best practices, and ITIL methodologies to enhance support capabilities.

Qualifications

- Bachelor s degree in Computer Science, Information Technology, or a related field.

- 4-5 years of experience in supporting Azure cloud environments.

- Experience in a managed service support environment, with a strong understanding of client needs and service delivery.

- Familiarity with ITIL principles and practices, with experience in incident, problem, and change management.

- Strong understanding of Azure technologies, including virtual machines, storage, networking, and identity services.

- Excellent problem-solving and troubleshooting skills.

- Robust communication and client-facing abilities.

- Ability to work independently and manage multiple priorities in a fast-paced environment.

Preferred Qualifications:

- ITIL Foundation Certification or higher.

- Microsoft Certified: Azure Administrator Associate or other relevant Azure certifications.

- Experience with automation tools and scripting languages such as PowerShell or Azure CLI..

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Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Azure Support Engineer (India)
🏢 Doryo Technologies India
📍 India