Hours: Australian Business hours with occasional after hours

Job Summary

We are seeking a proactive and customer-focused Service Desk Analyst with a passion for delivering exceptional IT support. As the first point of contact for IT-related queries, you will play a critical role in ensuring seamless support for end-users while maintaining a high level of customer satisfaction.

Key Responsibilities

- Provide first-line technical support to users, ensuring timely resolution of IT issues.

- Perform onboarding for new users, including account creation, device setup, and user orientation.

- Log, prioritize, and escalate incidents and service requests using ITIL-based processes.

- Deliver excellent customer service, ensuring clear communication and follow-up on all support tickets.

- Troubleshoot hardware, software, and network-related issues to minimize downtime.

- Assist with documentation, including updating knowledge bases, user guides, and troubleshooting steps.

- Collaborate with cross-functional IT teams to escalate complex issues when necessary..

Qualifications

- 2+ years experience in a service desk or IT support role.





- Bachelor s degree in Computer Science, Information Technology, or a related field.

- Robust understanding of ITIL processes and experience working in an ITIL-aligned environment.

- Proven customer service skills, with a strong focus on delivering an exceptional end-user experience.

- Excellent written and verbal communication skills for user support and documentation.

- Hands-on experience onboarding new users, including provisioning accounts, devices, and software access.

- Familiarity with troubleshooting common desktop, laptop, and application-related issues.

- Ability to work independently and manage multiple priorities in a fast-paced environment.

Preferred Qualifications:

- ITIL Foundation Certification or higher.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Service Desk Analyst (India)
🏢 Doryo Technologies India
📍 India