- Lead a team of outbound sales representatives to achieve daily, weekly, and monthly targets.
- Monitor and analyze key performance indicators (KPIs) such as AHT, shrinkage, attrition, and KRA to optimize team performance.
- Develop and implement strategies to reduce shrinkage and attrition rates while maintaining high levels of customer satisfaction.
- Ensure compliance with SLAs by monitoring call quality, resolution time, and first-call resolution rate.
Job Requirements :
- 1-10 years of experience in credit card sales or related field.
- Robust understanding of banking process knowledge including credit cards.
- Proven track record in managing teams through effective leadership skills.
- Excellent communication skills for handling complex customer queries.
📌 Outbound Team Leader (Gurugram)
🏢 globiva
📍 Gurugram
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