- Accountable for all Hub Operations and seek intervention from superior as appropriate.
- Achieving Cost per Shipment. Maintain the cost of operations as per budget.
- Achieve Zero lost shipment, shrinkage within hub and enroute.
- Proper planning and coordination with the support team for recovery if any.
- Achieve productivity of Van/Bike as per budget.
- 100% Compliance of KPI.
- Continuous Process Improvement and Adherence of Quality Standards at all times.
- Ensuring Customers are delighted at all times.
- Ensuring stock accuracy is maintained at all Hub assigned to him.
- Promptly and effectively manage customer escalations.
- Ensuring employee engagement initiatives are implemented.
- Ensure 100% ZTP (Zero Tolerance Policy).
- Filling Gaps in employee headcount within turnaround time.
- Hub Performance reporting.
- Ensure commercial and statutory compliances are met along with the support of teams.
- Team Management, Training and Development of Hub team.
- Achieving Maximum Productivity of manpower.
- Managing environmental bodies and statutory compliances.
- Continuously improve in reducing Error rate in Operations Management.




- Maintain high quality hygiene and safety for Facility & People.
- Grievance Handling and Conducting Open House/meetings with Hub teams. Ensure low attrition rate
- Ensure availability of adequate and trained manpower as per plan.
- Evaluate if the lost shipment cases qualify as insurance claims and that such claims are

Preferred candidate profile

To succeed in this role, you should have the following:

1) Proactive engagement to solve customer issues before they escalate, a keen ability to gather and

act on customer feedback to drive customer experience improvements, and the agility to adapt

strategies in real-time to meet evolving customer needs.

2) Continuously strive to improve accuracy of delivery, speed & efficiency of operations & visibility of

touchpoints.

3) Success in this role is measured not only by individual performance but also by the ability to contribute to a culture of Customer Obsession that aligns with our strategic goals as a leading e-Commerce organization.Role & responsibilities

📌 Team Lead (Bramavara)
🏢 Flipkart
📍 Bramavara