Role & responsibilities

- Follow up with US insurance companies to check the status of outstanding medical claims.
- Analyze denied, rejected, and unpaid claims and take appropriate action for resolution.
- Verify claim status, payment details, and eligibility through payer portals or phone calls.
- Work with insurance representatives to resolve claim issues and secure timely reimbursements.
- Document all call details, claim updates, and follow-up actions accurately in the billing system.
- Identify denial reasons and coordinate with internal teams for claim corrections and resubmissions.
- Ensure compliance with HIPAA guidelines and client-specific quality standards.
- Meet daily productivity, quality, and collection targets.




- Prioritize accounts based on aging and follow-up requirements.
- Maintain professional communication with insurance representatives and internal stakeholders.

Preferred candidate profile

- Valuable verbal communication skills in English.
- Basic knowledge of Medical Billing and Revenue Cycle Management (preferred).
- Ability to analyze claim denials and resolve AR issues.
- Basic computer proficiency and typing skills.
- Freshers with good communication skills or experienced AR Callers are welcome to apply.

📌 International Voice Process (Tirunelveli)
🏢 E Care India
📍 Tirunelveli