Job Summary

In this role, you'll manage customer support operations and ensure high-quality service delivery. You'll work closely with onshore teams, clients, and stakeholders to promote customer satisfaction and drive continuous improvement.

Responsibilities

- Act as the main point of contact for branches, providing end-to-end support for policy lifecycle services.
- Build strong relationships with branch staff to enhance the customer experience.
- Coordinate pre- and post-policy renewal activities to ensure timely and accurate execution.
- Monitor service requests, ensuring they are completed accurately and on time.
- Identify opportunities to streamline processes and improve efficiency.

Requirements

- Experience in the insurance domain,



particularly in Property Casualty.
- Solid communication skills to explain complex issues clearly and professionally.
- A proactive approach to problem-solving and decision-making.
- The ability to work independently and take ownership of tasks.
- Flexibility to work night shifts to support US coverage.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Analyst - Service Support Management (Bengaluru)
🏢 Artex Risk Solutions
📍 Bengaluru