Role Overview
We are looking for a Salesforce Technical Lead to deliver an AI-powered Service Cloud platform integrated with Vonage CTI and Agentforce AI. You will lead the setup of real-time call handling, an Agentforce Voice AI Bot to guarantee a

Key Responsibilities
Vonage Telephony & Service Cloud Voice: Configure Service Cloud Voice / Open CTI with Vonage. Set up screen pops, real-time transcription, supervisor monitoring, IVR flows, and Omni-Channel/Skills-Based routing.

Agentforce Voice AI & Automation: Build an Agentforce Voice AI Bot to answer overflow calls, verify accounts, collect incident details, auto-create cases, and store AI call summaries.

Agentforce for Service: Deploy Einstein Case Classification, Generative AI summaries, Reply Recommendations, In-Console Copilot, Next Best Action, and SLA breach prediction.

LWR Customer Portal: Implement a branded Experience Cloud (LWR) portal for self-service case creation, tracking, and Einstein Search Answers.

Enterprise Knowledge & Jira Sync:



Configure Unified Knowledge connectors (SharePoint, Confluence, Teams) and bidirectional Salesforce-to-Jira case sync.

Architecture & Development: Design scalable solutions using Apex, LWC, Flows, and REST APIs while maintaining

Technical Leadership & Governance: Perform code reviews, manage CI/CD pipelines (Git/Copado), enforce security standards, and reduce technical debt.

Team Orchestration: Lead sprint estimations, mentor developers, and collaborate with Agile Product Owners.

Required Skills
Core Skills: Service Cloud Console, Service Cloud Voice / Open CTI (Vonage preferred), Agentforce AI / Agent Studio, Experience Cloud (LWR), Apex, LWC, REST APIs.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 TECHNICAL LEAD - Salesforce (Bengaluru)
🏢 Happiest Minds Technologies
📍 Bengaluru