Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

The role is responsible for overseeing contract management, financial forecasting, and supplier relationships to ensure value for money, compliance, and efficient service delivery, while supporting facilities management operations and driving continuous improvement.

How you'll make an impact

Responsibilities:

Contract Management:

- Monitor contracts, including tracking Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
- Renegotiate contracts to ensure optimal terms and conditions.
- Novate contracts for business acquisitions, ensuring seamless transitions.
- Conduct benchmarking exercises to monitor value for money and identify cost-saving opportunities.
- Consolidate invoicing processes for efficiency and accuracy.
- Assist with the management, administration, and tender process of commercial contracts to ensure high-level service delivery.

Contractor Meetings:

- Schedule and hold regular contractor meetings to review performance, address issues, and ensure alignment with contract terms.
- Record meeting minutes and track actions, ensuring follow-up and resolution of outstanding items.

Budget and Financial Management:

- Prepare yearly budgetary forecasts for contracts and new initiatives.
- Assist the Head of UK Facilities Management (FM) in managing the annual budget for the Facilities function on a regional basis.
- Track facilities-related expenditure against the budget and provide supporting financial information.
- Oversee the preparation and reconciliation of invoices, ensuring timely processing and compliance with documentation requirements.

Relationship Management:





- Develop key relationships across support functions and build strong communication links internally and with offshore partners (Gallagher Centre of Excellence (GCoE)).
- Build and maintain relationships with suppliers, service providers, and internal staff, cultivating key points of contact.
- Act as the main point of contact for all FM-related contract issues and escalations.
- Promote the Facilities department within the company to improve service delivery and solicit feedback for continuous improvement.

Facilities and Administrative Support:

- Respond to queries received through the helpdesk, issue work orders, and log performance against defined response levels.
- Provide administrative support to the Head of Facilities (UK) and the wider Facilities team.

Performance Monitoring and Reporting:

- Monitor and record supplier performance against SLAs and KPIs, flagging breaches to the Head of Facilities (UK).
- Report on key areas regularly and escalate serious issues immediately.

About you

Qualifications:

- GCSE or equivalent: Maths and English grade C or above
- Desirable - A nationally recognise qualification in a relevant field such as:
- Business Administration
- Finance or Accounting
- Facilities Management
- Supply Chain Management
- Contract Management or Procurement

Desirable - Professional Certification:

- Certified Professional Contract Manager (CPCM) – National Contract Management Association (NCMA)
- Certified Commercial Contracts Manager (CCCM)
- Contract and Commercial Management Practitioner (CCMP) – International Association for Contract and Commercial Management (IACCM)

Experience - Proven experience in:

- Contract management, including negotiation, monitoring, and administration.
- Facilities management or a related operational role.
- Budget preparation, financial forecasting, and invoice reconciliation.
- Managing supplier relationships and conducting performance reviews.
- Leading or participating in benchmarking exercises to assess value for money.




- Handling escalations and resolving contract-related issues.
- Advance knowledge of Microsoft Office Suite particularly Excel and PowerPoint
- Experience in a corporate or multi-site environment is highly desirable

Key Skills and Experience:

- Ability to communicate effectively, both internally and externally at all levels with good interpersonal skills and you will have excellent verbal and written communications
- Strong organisation skills
- Pro-active can do attitude
- Attention to detail
- Self-motivated
- Ability to multi task, work under own initiative and remain customer focused whilst under pressure
- Ability to work well under pressure and to meet deadlines
- IT literate with a good knowledge of Microsoft Office
- Flexible approach to responsibilities and remit in a change environment
- High level of professionalism, trust and integrity
- Basic knowledge of H&S; regulations and requirements
- Professional presentation and telephone manner
- Experience of working within pre agreed budgets
- Proven experience of integration of new systems
- Basic understanding of contract tender process
- Basic understanding of lease obligations
- Basic understanding and knowledge of FCA rules and guidelines relating to commercial and private customers
- Basic understanding and knowledge of general insurance and underlying legal principles
- Experience of using a Facilities Helpdesk software system

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Advantages page.

- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

📌 Senior Lead Specialist - Procurement (India)
🏢 Gallagher
📍 India