The Real Estate CRM Executive is responsible for managing customer relationships, ensuring timely follow-ups with leads, coordinating with sales teams, handling customer queries, maintaining CRM records, and delivering a seamless customer experience throughout the sales and post-sales process.
Key Responsibilities
- Manage customer interactions through CRM software.
- Follow up with prospective buyers via calls, emails, and WhatsApp.
- Update and maintain customer records in the CRM system.
- Coordinate with the sales team regarding lead status and customer requirements.
- Schedule site visits and client meetings.
- Resolve customer queries and provide timely updates.
- Prepare daily, weekly, and monthly CRM reports.
- Monitor booking, documentation, payment schedules, and possession status.
- Ensure high customer satisfaction through regular communication.
- Handle post-sales customer support and coordination.
Required Skills
- Excellent communication and interpersonal skills.
- Knowledge of CRM software (e.g., Salesforce, LeadSquared, Zoho CRM, or other real estate CRMs).
- Strong follow-up and customer handling skills.
- Valuable knowledge of Microsoft Excel and Microsoft Office.
- Ability to multitask and work under deadlines.
Pay: ₹25,000.00 - ₹60,000.00 per month
Application Question(s):
- Are you comfortable with location of Noida Sec-125