- Job Description: Manages premium & billing cases, including indexing payments, in accordance with established procedures and guidelines, in a timely manner and meeting departmental quality/production standards.

- Monitors and reviews premium & billing to ensure proper completion, including balancing, and that the information is in valuable order.

- Reruns transactions and discrepancies as required and escalates unresolved transactions to more senior team members and/or management.

- Indexes payments received; reviews checks or lists of electronic payments, and based on account type sends checks/payments to appropriate team members for processing

- Handles transfers of payments as needed if another office or team is the more appropriate recipient of the payment

- Troubleshoots issues with premium & billing, including discrepancies, to identify root cause and issue resolution.

- Escalates premium & billing issues/concerns to more senior team members and/or management.

- Provides customer service to internal/external stakeholders, recognizes what needs to be done to meet customer needs and demonstrates flexibility and responsiveness to create a recommendable customer experience.

- Recognizes general issues/concerns and suggests process improvements.

- Manages reporting and completes terminations and reinstatements

- Responsibilities: Manages premium & billing cases, including indexing payments,



in accordance with established procedures and guidelines, in a timely manner and meeting departmental quality/production standards.

- Monitors and reviews premium & billing to ensure proper completion, including balancing, and that the information is in good order.

- Reruns transactions and discrepancies as required and escalates unresolved transactions to more senior team members and/or management.

- Indexes payments received; reviews checks or lists of electronic payments, and based on account type sends checks/payments to appropriate team members for processing

- Handles transfers of payments as needed if another office or team is the more appropriate recipient of the payment

- Troubleshoots issues with premium & billing, including discrepancies, to identify root cause and issue resolution.

- Escalates premium & billing issues/concerns to more senior team members and/or management.

- Provides customer service to internal/external stakeholders, recognizes what needs to be done to meet customer needs and demonstrates flexibility and responsiveness to create a recommendable customer experience.

- Recognizes general issues/concerns and suggests process improvements.

- Manages reporting and completes terminations and reinstatements

Qualifications: Bachelors in Commerce

📌 Executive (India)
🏢 EXL Service
📍 India