Location: Mumbai
Industry: Fashion / Retail / E-commerce
Qualification: MBA preferred
Experience: 5–8+ years in business operations, strategy, retail, fashion, D2C or a similar fast-growing business.

Role Overview

We are looking for a highly driven and entrepreneurial General Manager – Business Operations & Strategy who can oversee the overall functioning of the business and work closely with the Founder.

The person will act as a bridge between the Founder and all departments, ensuring that day-to-day operations run efficiently while continuously identifying opportunities for growth, innovation and improvement.

This is a leadership role for someone who can take ownership of the business in the Founder’s absence and ensure that every department is accountable for its targets and deliverables.

Key Responsibilities

Business & Operations

- Oversee the overall day-to-day functioning of the company.
- Coordinate across production, design, inventory, sales, accounts, marketing, e-commerce and administration.
- Conduct regular department reviews and ensure deadlines and targets are achieved.
- Identify operational gaps and implement systems, SOPs and processes to improve efficiency.
- Ensure strong communication and accountability between departments.

Performance Marketing & Growth

- Review performance marketing activities and agency/team performance.
- Track key metrics including sales, ROAS, CAC, conversion rate, website performance and marketing spend.
- Work with the marketing team to identify new customer acquisition and revenue opportunities.
- Bring fresh ideas for campaigns, collaborations, partnerships and business expansion.





Production & Inventory

- Monitor production planning, timelines, costing and deliveries.
- Coordinate with the production and design teams to ensure timely availability of products.
- Monitor inventory, fast-moving products, slow-moving stock and replenishment requirements.
- Identify production bottlenecks and ensure timely resolution.

Finance & Accounts

- Coordinate with the accounts team to review expenses, receivables, payables and cash flow.
- Monitor departmental budgets and unnecessary expenditure.
- Review business profitability and provide management with regular financial and operational insights.

Sales & Business Development

- Identify opportunities to increase online and offline sales.
- Develop new business leads, partnerships, marketplaces, retail opportunities and collaborations.
- Explore new revenue channels and expansion opportunities.
- Analyse competitors and market trends and translate insights into actionable strategies.

Team Management

- Set explicit KPIs for different departments and team members.
- Conduct weekly performance reviews.
- Ensure accountability and timely completion of tasks.
- Resolve interdepartmental issues and improve overall productivity.




- Build a performance-driven and solution-oriented work culture.

Founder Support & Decision Making

- Work directly with the Founder on business strategy and growth.
- Provide concise weekly reports covering sales, marketing, production, inventory, finance, team performance and key challenges.
- Highlight problems proactively rather than waiting for them to escalate.
- Take operational decisions independently within defined authority.
- Be capable of running and managing the business in the Founder’s absence.

Ideal Candidate

- MBA from a reputed institution preferred.
- Strong understanding of business operations, strategy and financial numbers.
- Experience managing multiple departments or cross-functional teams.
- Strong analytical and problem-solving abilities.
- Commercially minded and comfortable working with numbers and KPIs.
- Proactive, organised and highly accountable.
- Ability to bring new ideas, innovation and business opportunities rather than simply managing existing processes.
- Strong leadership and communication skills.
- Experience in fashion, retail, D2C, e-commerce or consumer brands will be strongly preferred.

What We Are Looking For

We are not looking for someone who simply follows instructions. We are looking for a business leader and problem solver who can understand the Founder’s vision, convert it into execution, identify gaps independently and continuously find ways to make the company more organised, efficient and profitable.

Pay: ₹40,000.00 - ₹60,000.00 per month

Education:

- Bachelor's (Required)

Work Location: In person

📌 General Manager – Business Operations & Strategy (India)
🏢 Label Apurva
📍 India