- Handle inbound and outbound calls to generate and qualify sales leads.
- Contact prospective customers and understand their requirements, budget and business needs.
- Explain company products/services and provide relevant information to customers.
- Follow up with leads through calls, WhatsApp, email and other communication channels.
- Maintain and regularly update the lead database, CRM and sales records.
- Convert qualified leads into sales opportunities and confirmed business.
- Prepare and share quotations, proposals and product information with customers.
- Coordinate with the sales, technical and operations teams for smooth order processing.
- Track leads from initial enquiry to closure and ensure timely follow-ups.
- Maintain robust relationships with existing and prospective customers.
- Achieve monthly/quarterly sales targets and KPIs.
- Prepare daily and weekly sales reports and follow-up MIS.