We are seeking a proactive and detail-oriented Operational Executive to manage day-to-day logistics operations. This role is central to ensuring smooth shipment handling, partner coordination, and customer satisfaction. The ideal candidate will combine solid organizational skills with a service-oriented mindset, supporting both operational efficiency and business growth.
Key Responsibilities
- Daily Operations: Oversee loading, unloading, and quality checks of shipments.
- Partner Coordination: Liaise with delivery partners to ensure timely connections and smooth handovers.
- Pickup Management: Raise pickup requests and coordinate with customers for daily pickups.
- Shipment Tracking: Monitor shipments across first mile, mid-way, and last mile to ensure timely delivery.
- System Entries: Record shipment details accurately in the company’s defined portal.
- Follow-ups: Conduct regular follow-ups with customers and partners to maintain service reliability.
- MIS Reporting:
Prepare and share daily MIS reports on shipment status and operational updates.
Desired Skills & Qualifications
- Strong communication and coordination skills.
- Proficiency in Excel and ability to maintain structured operational records.
- Prior experience in logistics, transport operations, or customer service preferred.
- Ability to multitask, prioritize, and resolve issues under time-sensitive conditions.
- Positive attitude with a focus on service reliability and customer satisfaction.
What We Offer
- A dynamic startup environment with growth opportunities.
- Exposure to end-to-end logistics operations and transport aggregation.
- Opportunity to contribute directly to operational excellence and customer satisfaction.
- Collaborative team culture focused on innovation and service reliability.
Pay: ₹16,000.00 - ₹20,000.00 per month
Benefits:
- Flexible schedule
Work Location: Hybrid remote in Bengaluru, Karnataka (Bengaluru, Bengaluru Urban District)