The Collection Tele Caller is responsible for contacting customers to remind them of their outstanding payments, negotiating payment arrangements, and updating account information.

Key Responsibilities:

1. Contact customers to remind them of their outstanding payments, using scripts and call guides provided by the company.

2. Negotiate payment arrangements with customers, taking into account their financial situation and the company's policies and procedures.

3. Update account information in the company's collections system, including notes on the customer's payment history and any payment arrangements made.

4. Identify and escalate accounts that require special attention, such as those with a high balance or a history of delinquent payments.

5. Provide excellent customer service to customers, addressing their questions and concerns in a professional and empathetic manner.

6.



Adhere to company policies and procedures related to collections, including regulations related to debt collection practices.

7. Maintain accurate records of calls made and collections made, and provide regular reports on collections activities to the collections team.

8. Participate in regular training and coaching sessions to improve performance and maintain compliance with company policies and procedures.

Job Type: Full time

Pay: ₹22,102.58 - ₹26,142.33 per month

Application Question(s):

- Are you comfortable in English?
- The salary which we are providing is up to 27000 CTC. Are you comfortable with that?

Work Location: In person

📌 Senior Collection Executive (India)
🏢 Samavesh Marketing India
📍 India